Cancellation &
refund policy.

Ticket purchases

The “Buy ticket” buttons on this website open a Luma event page. Ticket selection, registration and payment take place there; this site does not collect payment-card details. The ticket description, price, currency and any purchase-specific conditions shown at checkout apply to your order.

Last updated: 2 October 2026.

Cancellation policy

To request cancellation of a Luma ticket, email contact@tokenfest.ae with the purchaser email, booking reference and reason for the request. We will review it under the conditions presented at the time of purchase and applicable law, then tell you whether cancellation is available. An enquiry through our contact form can be withdrawn by email without charge because it is not a booking.

Refund policy

To request a ticket refund, email contact@tokenfest.ae with the purchaser email, booking reference, payment date and reason. Refund eligibility depends on the purchase conditions and applicable law. We will communicate the decision and, if approved, the expected processing timeline. The time taken for a refund to appear on a card or bank account may depend on the payment provider and bank.

Separate agreements and event changes

Exhibitor, sponsor or other commercial arrangements may have their own cancellation and refund clauses. Those written clauses apply to the arrangement. If the event is changed, postponed or cancelled, we will contact confirmed participants using the details we have and explain the options under their applicable booking terms and law.

Delivery and returns

Tickets and registration confirmations are delivered electronically through Luma. No physical products are shipped through this site, so physical returns do not apply. If you do not receive a confirmation after payment, contact contact@tokenfest.ae with the purchaser email and booking reference.

Requests and disputes

For cancellation, refund or payment questions, write to contact@tokenfest.ae or use the contact page. Include enough information for us to locate the arrangement, but do not email full payment-card details. This policy does not limit rights you may have under applicable consumer law, including Indian law where it applies.

Policy updates

We may update this policy if ticket types or purchase conditions change. Changes will not take away rights that apply to a purchase already made under its terms or applicable law. Also see our terms of service and privacy policy.